If something doesn’t go to plan, we’ll sort it.
We work hard to help you choose the right thing the first time. When that’s not enough, here’s what happens next.
30-day returns, no questions asked.
We absorb the restocking fees on every change of mind return. What you pay depends on the order value.
We’ll refund you in full straight away. No return required.
Get in touch within 30 days. The item needs to be unused and in its original packaging. We’ll arrange everything and let you know what to expect.
Get in touch within 30 days and we’ll handle it personally. For higher-value items we prefer a quick conversation first — sometimes there’s a simple fix that saves everyone time.
We handle everything from our end.
Arrived faulty
Send us one photo of the issue within 30 days. We’ll have a replacement or full refund sorted for you.
Resolved within 3 business daysArrived damaged
Send us two photos — one of the damage, one of the packaging — within 30 days. We’ll get it resolved.
Resolved within 3 business daysWrong item sent
Get in touch and we’ll dispatch the correct item and arrange collection of the wrong one. You don’t need to do a thing.
Correct item dispatched same dayNeed to start a return?
Email us with your order number and a brief description — we’ll take it from there.
Refunds appear on your original payment method within 3–5 business days.