For Healthcare Professionals
When you recommend us,
your name goes with it.
We built this page because we take that seriously, and we want to show you, specifically, what your clients will experience when they arrive from your referral.
What your clients experience
A guided experience from the moment they arrive.
Every person you send to SteadWell is met with a guided selection experience before they reach a product page. Three straightforward questions, matched to their goal and mobility level. If they have questions about suitability, our guidance agent answers them clearly and warmly, at any hour. If the question is complex or safety-related, a real person responds. Three days after their order arrives, we check in on how they’re settling in.
We’ve thought carefully about the experience that follows your recommendation, because that’s what determines whether you’d make it again.
Clinical Range
What We Stock
Our range is organised by functional need, mapped to the most common assistive technology recommendations. Full weight capacities and dimensions are listed on every product page.
Walking Frames & Rollators
Indoor walking frames, wheeled walkers, and four-wheel rollators with seats and brakes. Appropriate for gait support across post-surgical recovery, age-related balance changes, and neurological presentations affecting ambulation.
Shower Chairs & Transfer Aids
Shower chairs, shower stools, and transfer benches across a range of configurations and weight ratings. Suitable for reduced lower limb strength, post-hip or knee replacement, and fatigue-related presentations. Non-slip bath and floor safety products listed separately.
Raised Seats & Safety Frames
Raised toilet seats, toilet safety frames, and combined raised seat and frame configurations. Appropriate for limited hip flexion, post-surgical weight-bearing restrictions, and clients requiring additional transfer support.
Grip, Reach & Dressing Aids
Grip aids, long-handled tools, and reaching aids for clients managing fine motor changes, reduced range of motion, or fall-risk home environments.
Clinical product guide available. Organised by use case and formatted for referral, with copy-ready specs for your reports. View it instantly, no request needed.
Open the product guide →Invoicing
NDIS & HCP Invoicing, Handled Automatically
This is the part that usually creates friction. We’ve automated it.
Invoice sent directly to the plan manager.
When your client selects the NDIS Plan Managed payment option at checkout and enters their plan manager’s email, a compliant invoice is generated automatically and sent directly, with no follow-up required from you or your client.
Every invoice includes:
- Participant’s NDIS number
- Support category: Consumables, Category 03
- Correct AT line item
- GST status per item
- Quantity and unit price
Invoice generated at purchase.
A GST-compliant tax invoice generates automatically with the order confirmation for your client to submit directly to NDIS.
No extra steps. Your client orders and pays as normal, and the invoice arrives with their order confirmation.
HCP invoicing supported.
Your client or their care coordinator can request a formatted invoice at any point. We turn it around within one business day.
NDIS products are listed and invoiced at list price. No discounting, no compliance exposure.
Working With Us
No paperwork required to start.
Clinical Product Guide
Every product organised by use case, with copy-ready specs you can paste straight into a report. It’s available online any time to open or share with clients at assessment. No request needed.
Personal Referral Code
A unique code linked to your practice that your clients use at checkout. Every time it’s used, you’ll know the referral landed.
Direct Contact
Your enquiries go to a person, not a queue. Product specifications, NDIS eligibility checks, unusual client requirements. Email us directly, and we reply within one business day.
How We Work
Built differently to the large catalogues.
SteadWell is guidance-first. The clients you refer get warmth, clear direction and follow-through, not a clinical ordering experience.
What you get is a supplier whose post-referral experience strengthens, rather than complicates, your relationship with your client.
Get in Touch
Professional enquiries
within one business day.
Send us a note. Just introduce yourself and tell us a little about your practice, and we’ll take it from there.
hello@livesteadwell.com.au → Guided well. Living well.